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Support and escalation

Support reports should separate local source facts, authorization facts, and deployment results. They should not introduce unsupported commands or request credentials.

Include

  • repository origin;
  • selected repository, ref, or commit;
  • manifest and source diff;
  • local HTTP result;
  • deployment result and failure stage;
  • approved distribution details, when relevant;
  • authorization outcome without credentials.

Exclude

Do not send credentials, private keys, raw authorization material, or complete secret-bearing logs. Do not request endpoint or token setup as a workaround.

Triage

Classify the report as source, configuration, build, runtime, route, authorization, or distribution. Compare the result with the commit and manifest before requesting a new deployment.

Read Troubleshooting, Deployment results and proof, and Security and trust.